Terms & Conditions
Terms & Conditions
Orders
Candle Cash delivers to UK customers only.
Candle Cash requires all customers to be registered as a charity, association or other body acceptable to Candle Cash.
Candles are packed in boxes of six and the minimum order is 10 six-packs of candles (60 candles), increasing in multiples of six-packs.
Candle Cash reserves the right to limit an order size.
Unpaid orders shall be paid for prior to repeat orders being processed.
Delivery
To make your fundraising as easy as possible, Candle Cash is pleased to provide free delivery.
Delivery is made in well protected transport boxes containing six-packs of candles that look like this. Candle Cash customers usually order one six-pack of candles per person participating in the sales process.
Delivery takes place via courier as soon as possible after ordering, Monday-Friday (excluding bank holidays) but usually 1-2 weeks after ordering, depending on demand.
Payment
Candle Cash will send you an invoice for delivered candles which is payable 28 days after delivery.
Returns
While we are sure you will love our candles and will easily be able to sell them all, Candle Cash is happy to offer a 28-day free returns policy for any unopened six-packs of candles.
You are required to email your return request to us at info@candlecash.co.uk no more than 21 days after delivery stating your order number and the number of candles that you wish to return. You then have a further 7 days to return the candles to us. Returned candles shall be protected from damage in the transport box in which they were delivered and shipped via a tracked and insured Royal Mail parcel post service to the return address advised by Candle Cash when we receive your return request notification.
Upon receipt of your return, Candle Cash will refund your postage cost by issuing an amended invoice.
