Candle Cash order and returns process
Organising a fundraiser can feel like a big job — but at Candle Cash, we’ve made it simple, clear, and flexible from start to finish. Whether you’re a Scout troop, Guide unit, school class, or youth club, our process is designed to take the stress out of selling and give your group the best chance of success.
Here’s everything you need to know about how ordering, delivery, returns, and payment works.
How ordering works
Candle Cash orders are open to UK-based charities, associations, and other registered groups. Each group typically places one combined order, organised by a group leader or volunteer.
To make things easy, we recommend starting with one six-pack of candles per participant. For example, if your group has 20 people, ordering 20 boxes (120 candles) is a great starting point. At £16.25 per candle, that can raise around £750 — and the more you sell, the more your group earns.
6 candles is our recommended minimum per seller — it’s a manageable and motivating amount to start with.
Candle Cash may limit order sizes in rare cases to ensure fair availability, and repeat orders are processed once the previous balance is cleared.
Free, fast & protected delivery
We provide free UK delivery to make fundraising hassle-free.
Candles arrive in sturdy transport boxes, each containing six candles. They’re packed securely to prevent damage, and delivered via courier Monday–Friday (excluding bank holidays).
Delivery time: Typically 1–2 weeks after your order is placed. If you’re working to a deadline, just let us know — we’ll do everything we can to help!
Easy returns, zero risk
Worried about leftover stock? We’ve got you covered.
We offer a 28-day free returns policy. Please email us within 28 days of delivery to let us know what you’d like to return. We’ll arrange a courier collection and cover the cost.
All returns must be undamaged, in a resalable condition and protected from transport damage. You’ll have an additional 7 days after notifying us to return the items.
Once received, we’ll adjust your invoice and confirm everything with you — simple!
Payment terms
Once your delivery arrives, we’ll send an invoice based on the number of candles you ordered (adjusted for any returns).
You’ll have 28 days from delivery to make payment. That means plenty of time to collect money from supporters before anything is due.
Simple, flexible & supportive
Candle Cash order & returns process is designed to be straightforward — no upfront costs, easy returns, and helpful support whenever you need it.
If you’re ready to get started or have questions, we’re always happy to chat. Contact us or request a call — we’d love to help your fundraiser succeed.
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